science-review.ru
Scientific journal
Научное обозрение. Педагогические науки
ISSN 2500-3402
ПИ №ФС77-57475
ISSN 2500-3402
ПИ №ФС77-57475
MONITORING OF INTEGRATED REQUIREMENTS OF STAKEHOLDERS TO THE MODERN PERSONNEL ’S QUALIFICATIONS IN TOURIST INDUSTRY
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Based on the analysis of the existing system of training staff in Russia and abroad, the basic methodological principles has been revealed during the implementation of programs of continuing professional education (CPE) for personnel in tourist industry. In order to determine the main directions of modernization of continuing professional education (CPE) it is required to monitor and organize stakeholders’ requirements to the qualifications of modern personnel in tourist industry. A study was conducted on «Perceptions of business and government on the necessary qualifications of specialists in tourism and techniques of obtaining them.» During the study 12 expert interviews with representatives of business and government, and 62 formalized interviews with the heads of travel agencies were conducted. The results showed that, in the opinion of the experts, the education should be on the one hand more uniform, with a set of professional knowledge, skills, and abilities. On the other hand, the training should be more narrowly focused and aimed at the acquisition of specialized skills. The experts also noted the need for action-oriented educational programs.